Everything is packed and dispatched from our own premises in Kanpur, Uttar Pradesh (PIN 208012). We do not use third-party sellers, so what you order is what we pack.
When we dispatch
Orders placed before 2 pm on a working day are usually dispatched the same day; otherwise within 1–2 working days. Working days are Monday to Saturday, excluding public holidays. Orders that need a prescription are dispatched only after the prescription has been checked, which may add a day.
How long delivery takes
| Destination | Standard | Express |
|---|---|---|
| Kanpur and nearby districts | 1–2 working days | Next working day |
| Metro cities | 2–4 working days | 1–2 working days |
| Other serviceable PIN codes | 4–7 working days | 2–4 working days |
| North-east, Jammu & Kashmir, Ladakh, islands | 7–10 working days | Not available everywhere |
These are the courier's working estimates, not guarantees. Weather, strikes, festivals and local restrictions can add days, and we will tell you if we know a delay is coming.
What delivery costs
Delivery is charged on what it actually costs to send your parcel, which depends on three things: how much it weighs, how big the box is, and which PIN code it is going to. A litre of oil to a remote PIN code costs more to send than a strip of tablets to the next district, and we would rather charge the real figure than average it into everyone's price.
You never have to guess it. Enter your PIN code at checkout and the exact delivery charge appears before you pay, alongside the total. That figure is what you are charged — it does not change afterwards.
Express delivery is offered where the courier supports it for your PIN code, priced the same way and shown next to the standard rate so you can compare the two.
Cash on delivery
- Offered on eligible orders. Whether it is available for yours, and any handling fee, is shown at checkout before you place the order.
- Not available above a certain order value, for prescription-only items, or where the courier does not carry COD to your PIN code.
- Please have the exact amount ready. Couriers may not carry change.
Where we deliver
We deliver across India wherever our courier partners operate; the checkout tells you if your PIN code is not serviceable. We do not ship outside India — exporting Ayurvedic medicines requires separate licensing and the receiving country's own import rules apply.
Tracking
You get a tracking link by email and SMS as soon as the parcel is handed over. Tracking can take a few hours to start updating after dispatch. Your order page on this site shows the same status.
Getting the delivery right
- Give a complete address with a landmark and a mobile number that will be answered — most failed deliveries are a wrong or unreachable number.
- Check the parcel is sealed before accepting it. If the seal is broken or the box is crushed, refuse it and tell us the same day.
- If nobody is available, the courier normally reattempts twice. After that the parcel returns to us.
Parcels that come back
If a parcel returns undelivered — wrong address, unreachable phone, refused, or three failed attempts — we contact you to arrange a resend, which is charged at the standard rate. If you would rather not, we refund the order less the outbound delivery cost.
Storing what arrives
Keep formulations in a cool, dry place out of direct sunlight, and close the lid firmly. Some oils and avaleha thicken or separate in cold weather — that is normal and does not affect the medicine. Check the batch and expiry printed on the pack when it arrives, and tell us within 48 hours if anything is wrong; see Returns & Refunds.
Questions about a delivery
Email prachyamayurveda@gmail.com or call +91 9838109090 with your order number, and we will chase the courier for you.
